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Telephone recorded script Feb 18 – Main Message

Message number 513

Welcome to Rosegarth & Siddal Surgeries, this is Dr Paul Sawczyn.

Shortly you will be speaking to one of our trained receptionists, who may ask you some questions.

These questions are necessary to discover which of our available services will best suit your needs.

The Receptionists only need a simple outline of the problem or the reason for you needing the appointment. This will help them find out if it is more appropriate for you to see a GP, Advanced Nurse Practitioner, a Practice Nurse or another member of our team.

Even though the Receptionists are not medically trained they are acting on the GP’s instructions and information that you give to them will be treated in the strictest of confidence.

Please note that all our telephone calls are recorded and maybe used for training or audit purposes.

Please check with reception that we have your current telephone number on file for you and please be aware that same day and book ahead appointments are also available online. Please visit www.rosegarthsurgery.co.uk for further details.

For prescription enquires, sick note requests and results; please telephone between the hours of 2pm & 4pm, as these are our quieter times. If you require the District Nursing Team please hang up and dial 01422 361374

The Health Visitors 0300 3045076

The Midwifes 01422 261364

Thank you for your co-operation, please hold and your call will be transferred to the next available receptionist.

To actually record the call press *361 message number (513) after beeps, wait 1 second – then record your message press store.

To listen to it back- * 362 – message number

 

 

 

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